Returns and Order Issues
- Order Issues: If you experience and issue with your order and before taking any decision, the best is to collect all information including pictures, screenshots and your order number and contact us, we always answer in less than 24 hours. Ardusimple’s Product warranty applies for a period of 2 years from the date of delivery for any proven defects due to bad material or poor workmanship of ArduSimple.
- Return Policy: In the event that the Customer wishes to return a shipment without any warranty or incoming inspection claims, the Customer agrees to pay a restocking and handling fee of 50% of the Product price. Shipping for returned shipments is at the responsibility and cost of the Customer. Products can only be returned after receiving an authorization number which can be requested at firstname.lastname@example.org. Only unopened shipments in their original packaging can be returned. Products sold under a Non‑Cancellable, Non‑Returnable (NCNR) purchase order cannot be returned.