simpleRTK2B USB Port problem

Q&A forumCategory: QuestionssimpleRTK2B USB Port problem
omaroto asked 1 week ago

I have a simplertk2b, a few days ago the USB GPS port stopped working, the other ports do work, any ideas that can be done?

Ardusimple Staff replied 1 week ago

Hi omaroto,
Did you do any step before it stopped working? If yes could you explain which? Did you load any configuration file?

omaroto replied 1 week ago

Do not charge anything, at night I only tried it with a cell phone to configure the Ntrip that I was going to use the next day, I was even using it at home for half an hour. The other day when I was going to use it it just didn’t work

Ardusimple Staff replied 1 week ago

1. Can you explain which board exactly do you have? Version is written on the bottom.
2. Can you explain what you mean by you tried by cell phone?
3. Did you change the USB cable? Is it a data+power USB cable?
4. Can you explain what it means it just didn’t work? What didn’t work? Does PC list as COM port? Does it make the sound of connection and automatically disconnection? Do the led turn ON?

omaroto replied 1 week ago

1-Simplertk2b v1.1

2-Just configure a ntrip link with the cell phone through USB cable

3-If it is a data and power cable, I use it with the rover and it works very well.

4-When I connect it through the USB GPS port, it does not turn on any light, it is as if it did not receive power. With Power + xbee port if you turn on the lights

Ardusimple Staff replied 1 week ago

This might be a problem with the USB connector. If you could send high definition picture of the USB connector area to info@ardusimple.com my colleagues will check and confirm that you can get warranty service.

Ardusimple Staff replied 1 week ago

Customer sent video to confirm non-function and will send back for checkup.